In the service industry, repetitive failures can cost companies millions of dollars, especially when considering lost of busyness resulting from costumer dissatisfaction or defection.
When service providers strive to minimize defects on their systems, they can assure costumer satisfaction fallowed by their own busyness successes.

Failure modes and effects analysis (FMEA) is a procedure in operations management for analysis of potential failure modes within a system for classification by severity or determination of the effect of failures on the system.

Failure modes are any errors or defects in a process, design, or item, especially those that affect the customer, and can be potential or actual. Effects analysis refers to studying the consequences of those failures.

FMEA methodology is now extensively used in a variety of industries including semiconductor processing, food service, plastics, software, and healthcare. It is integrated into Advanced Product Quality Planning (APQP) to provide primary risk mitigation tools and timing in the prevention strategy, in both design and process formats.

The purpose of the FMEA is to take actions to eliminate or reduce failures, starting with the highest-priority ones. It may be used to evaluate risk management priorities for mitigating known threat vulnerabilities. FMEA helps select remedial actions that reduce cumulative impacts of life-cycle consequences (risks) from a systems failure (fault).

FMEA can be conducted at any of the fallowing stages

The beginning of a cycle (new product/process)
Changes are made to the operating conditions
A change is made in the design
New regulations are instituted
Customer feedback indicates a problem

Implementation
In FMEA, failures are prioritized according to how serious their consequences are, how frequently they occur and how easily they can be detected. An FMEA also documents current knowledge and actions about the risks of failures for use in continuous improvement. FMEA is used during the design stage with an aim to avoid future failures. Later it is used for process control, before and during ongoing operation of the process. Ideally, FMEA begins during the earliest conceptual stages of design and continues throughout the life of the product or service.

QualiTest conducts process evaluations based on the FMEA framework with a strong focus on understanding the processes including developing flowcharts, defining risks and failure modes including severity and occurrence and defining risk mitigation strategies or control and review steps within the process.