Organizations today are subject to a myriad of different challenges and threats and need to be able to evolve to survive. With so much rapid economic and business change, transformation consulting projects are crucial if organizations want to achieve their financial goals and be competitive in their fields.

Those that want to adapt their technology, organizational structures and processes may need to re-evaluate their priorities and long-term objectives. When done well, these transformation projects can provide tangible results, help drive organizational growth and increase industry competitiveness. Organizations can also overcome challenges they are facing such as skills gaps or redundant processes and unlock new opportunities within their teams.

But what is transformation consulting, and how can it help your organization?

What is transformation consulting?

Transformation consulting helps organizations achieve significant and sustainable changes in their operations, culture, and strategic direction. It focuses on developing strategies, plans and readiness for large-scale transformations that can help an organization improve its performance, adapt to changing market conditions, and achieve its long-term goals.

Transformation consultants work closely with organizations to assess their current state and identify areas where they need to improve or change. They then help develop a roadmap for transformation that outlines the steps needed to achieve the desired outcomes. This may involve redefining the organization’s mission and values, restructuring its operations, implementing new technology, or changing its culture.

Transformation consulting is often used by organizations that are facing significant challenges or disruptions, such as changes in market conditions, new competitors, or shifts in consumer behavior. It can also be used by organizations that are seeking to improve their performance or achieve new levels of growth.

Why do you need a transformation assessment?

Some of the key reasons why an organization may need a transformation assessment include:

  • Addressing organizational challenges: organizations may need to transform to overcome significant challenges, such as declining revenue, loss of market share, or outdated business practices.
  • Adopting new technologies: the adoption of new technologies, such as artificial intelligence or cloud computing, may require significant changes in an organization’s structure, processes, and workforce.
  • Responding to industry disruption: disruption from competitors or changes in customer behavior may require an organization to transform its business model to remain competitive. “Can we add how the pandemic disrupted businesses and also transformed for a lot of companies how they did business pre-pandemic to during pandemic and post pandemic in tandem to the changing customer behaviours and buying preferences.”
  • Merging or acquiring other companies: mergers and acquisitions often require significant organizational changes to integrate different cultures, processes, and systems.

Some of the pain points that we have heard from the organizations include their testing processes being slow and inefficient which leads to a longer time to get to market of their products, a high regression run time and not enough use of the agile methodology. In addition, keeping in mind the forever changing macro-economic factors, there is a constant need to optimize their spend and create rich data complying with the security policies.

The traditional approach to transformation

Organizations today often want to move fast when it comes to transformation. There is often much to consider such as ensuring that those who work from offices, those who work solely from home and those who have a hybrid approach to work with a mix of both office and homeworking benefits from the transformation program.

Schedules will also often have multiple conflicts, and the process of transformation consulting needed to be streamlined so it can be more effective. This is how the C3 approach to transformation consulting was born.

Traditional Approach to Transformation was based heavily on interviews, feedbacks and sessions with the stakeholders. While this approach brings a tremendous value, it’s more invasive into the BAU operations of the company and takes away from the organization the crucial hours employees spend on their regular activities.

At Qualitest, our goal was a create an approach which was least invasive/intrusive to the organization and the employees, while at the same time brings in similar or more value and richer insights, and so a need to move to a more “Data Driven Transformation”

The C3 approach to transformation – cognitive, converse, confirm

The C3 (C cube) approach is an AI/ML driven transformation, where we bring together the three critical dynamics, Cognitive, Converse and Confirm and leverage your organization’s data to create powerful and transformational insights.

It consists of the following elements:

Cognitive – our 40+ artificial intelligence and machine learning models run an exhaustive analysis on your requirements, test cases, test runs and application logs.

Converse – we roll out feedback forms, surveys and interviews as an integral part of the assessment, which helps us to understand your culture and any underlying issues, challenges or gaps which data alone cannot uncover. With a suite of around 40 plus models that we run our data on, we can then confirm the findings via feedback forms, surveys and interviews.

Confirm – we review your existing documentation, repositories and test tools to understand your defined standards to help identify governance initiatives and identify any gaps organizations might have.

With the C3 approach, organizations work to having only one source of truth. What do people in the organization think, and what are the real facts? What does the data tell us? Once we have all this, data is run through a range of different models where it is consolidated and recommendations made as to how that data can be optimized for true digital transformation. The organization’s data is undertaken, which we can then use to predict your defect hotspots or prioritize and optimize your execution to bring operational efficiencies as much as 69%, or even intelligently create your mission critical scenarios aligned with user journeys and many such use cases.

The Benefits of the C3 approach

They key benefits of the C3 approach over more traditional methods of transformation consulting include:

  • Improved efficiency: the C3 approach can help businesses identify inefficiencies in their operations and develop strategies to streamline processes, reduce waste, and increase productivity. This can lead to cost savings and improved profitability.
  • Enhanced customer experience: the C3 approach can also help businesses better understand their customers’ needs and preferences and develop strategies to improve the customer experience. This can lead to increased customer loyalty, satisfaction, and retention.
  • Greater agility: organizations can become more agile and adaptable to changing market conditions, customer demands, and industry trends. This can help them stay ahead of the competition and seize new opportunities.
  • Enhanced innovation: organizations can foster a culture of innovation and creativity, leading to the development of new products, services, and business models.
  • Improved employee engagement: organizations can create a more engaging and empowering work environment, leading to increased employee satisfaction, productivity, and retention.

Final thoughts

The C3 approach to transformation consulting is a valuable tool for organizations looking to improve their operations, enhance the customer experience, foster innovation, and drive growth. Through a collaborative approach, organizations can identify areas for improvement, develop tailored strategies, and implement effective solutions. By embracing the C3 approach to transformation consulting organizations can become more agile, adaptable, and competitive in an ever-changing business landscape.

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