Adapting to change is critical for organizations that want to continue to grow and be successful. Transformation is key to this, as it allows them to adapt to new technologies, market trends, customer demands and regulatory environments. It also lets organizations streamline their processes, eliminate inefficiencies, and enhance productivity.
Transformation encourages organizations to explore new ideas, adopt innovative practices and pursue growth opportunities they wouldn’t otherwise consider. It involves fostering a culture of creativity and experimentation, empowering employees to think outside of the box, and encouraging the development of new products, services, and business models. Indeed, with so many benefits to transformation, it’s something organizations can no longer afford to ignore.
For digital transformation to be successful, there are various pain points that often come up that organizations need to overcome. These include testing processes being slow and inefficient, which leads to a longer time to get to market for their products, a high regression run time and not enough use of agile methodology.
Organizations today often want to move fast when it comes to transformation. But there’s often much to consider. This includes ensuring that office-based workers, home-based workers and those who take a hybrid approach to work benefit from the program.
Traditionally, many organizations often conduct transformation consulting projects using Excel templates. Interviews are the usual way insights are gathered, but the information gained from these can be less than reliable. Often, those on the C-suite will believe there are problems that needed to be resolved, whereas those who were more junior in level and executing QA or DevOps would disagree. So, what is the right approach here, and what can be done to mitigate this?
Organizations often believe they have automated many of their key testing tasks, but the RAG (red, amber, green) status of your testing regime is like a watermelon: green on the outside, but red on the inside. It’s likely you are still spending too much on testing and still have defects leaking into production. Test effectiveness, DevOps and QA maturity are all related to successful digital transformation, and if you are getting false positives, you need a better testing regime.
In addition, you may be coming across defects too late in your testing cycle. They may also come up in staging with you finding defects in pre-production, not in shift-left, at the code development stage.
So how do you overcome the impact of these challenges and pain points? You need transformation consulting.
Transformational consulting helps organizations achieve significant and sustainable changes in their operations, culture, and strategic direction. It focuses on developing strategies, plans and readiness for large-scale transformations that can enable organizations to improve their performance, adapt to changing market conditions, and achieve long-term goals.
An assessment will be undertaken to identify an organization’s current status. As part of this assessment, the focus will be on people, processes, technology, and culture. Some of the key questions an organization might be asked as part of this process includes “Why do we need this assessment?” and “What are the key challenges that need to be addressed?” During the assessment, apart from a current state analysis, a roadmap articulating what the transformation journey looks like will be provided. This roadmap is supplemented with a blueprint of solution capabilities required to achieve their desired end state.
Once the assessment is complete, a current state analysis will be undertaken and relevant tools will be identified to help organizations with their automation, with the focus being placed on what would an ideal toolset look like to enable automation to take place. Once an organization has assessed and evaluated their people, processes, technology, and culture, they can then move on to conducting an industry benchmark comparison, and contextual recommendations. This might involve identifying tools to help organizations with their transformation consulting journey.
Organizations need to take time to understand their vision and how they strategically get to that vision, as it will be important to get from a point of departure to a point of arrival with their transformation consulting journey. The scope of the assessment will be different for different customers. Some will start with a broader scope of DevOps, for example, while some might be limited to quality engineering. Others might narrow it down to only tool rationalization. Similarly, this journey can also be for quality assurance and maturity assessments. Wherever an organization starts their journey, implementation services will often follow.
To help mitigate this and answer the question we posted earlier of what the right approach would be, we have created a methodology called the C3 approach as the least invasive/intrusive approach for organizations and their people.
The C3 (C-cube) approach is AI/ML driven where we bring together the three critical dynamics – Cognitive, Converse and Confirm – and leverage your organization’s data to create powerful and transformational insights. It consists of the following elements:
Cognitive – our 40+ artificial intelligence and machine learning models run an exhaustive analysis on your requirements, test cases, test runs and application logs.
Converse – we roll out feedback forms, surveys, and interviews as an integral part of the assessment. This helps us understand your culture and any underlying issues, challenges, or gaps which data alone cannot uncover. With a suite of around 40-plus models that we run our data on, we can then confirm the findings via feedback forms, surveys, and interviews.
Confirm – we review your existing documentation, repositories, and test tools to understand your defined standards. This helps to identify governance initiatives and identify any gaps you may have.
With the C3 approach, insights come from multiple insights such as interviews and data insights. This approach will help organizations find out what their people really think, and what the real facts are. Once all relevant data has been gathered through a range of different models, it is consolidated, and recommendations made as to how that data can be optimized for true digital transformation.
The key benefits of the C3 approach over more traditional methods include:
Improved efficiency: the C3 approach can help businesses identify inefficiencies in their operations and develop strategies to streamline processes, reduce waste, and increase productivity. This can lead to cost savings and improved profitability.
Enhanced customer experience: the C3 approach can also help businesses better understand their customers’ needs and preferences and develop strategies to improve the customer experience. This can lead to increased customer loyalty, satisfaction, and retention.
Greater agility: organizations can become more agile and adaptable to changing market conditions, customer demands, and industry trends. This can help them stay ahead of the competition and seize new opportunities.
Enhanced innovation: organizations can foster a culture of innovation and creativity, leading to the development of new products, services, and business models.
Improved employee engagement: organizations can create a more engaging and empowering work environment, leading to increased employee satisfaction, productivity, and retention.
The C3 approach is a valuable tool for organizations looking to improve their operations, enhance the customer experience, foster innovation, and drive growth. Through a collaborative approach, organizations can identify areas for improvement, develop tailored strategies, and implement effective solutions.
By embracing this approach to transformation consulting, organizations can become more agile, adaptable, and competitive in an ever-changing business landscape.
