Survey: Users Don’t Forgive Bugs in Finance Apps – Only 1 in 10 Users Won’t Abandon

Survey: Users Don’t Forgive Bugs in Finance Apps – Only 1 in 10 Users Won’t Abandon

Survey by QualiTest Also Finds That More Than Half of App Users Doubt an App’s Security When They Experience Glitches and Bugs

[Fairfield Connecticut, June 21, 2017] – Only 1 in 10 users said they were not likely to abandon a Finance or Banking app if they noticed bugs and glitches. This, according to a recent survey conducted by QualiTest Group, the world’s largest pure play QA and independent software testing company.

The survey also revealed that:

  • 62% of users feel that apps with bugs and glitches are less secure.
  • Women are less forgiving than men – 45% of women, compared to 36% of men, said they were extremely likely to abandon a Finance and Banking app based on experiencing bugs or glitches.
  • 25-34-year-old users are the least likely to doubt the security of an app based on bugs and glitches.

QualiTest recently announced a survey that revealed that 88% of app users abandon apps based on bugs and glitches. The newest survey results prove that users are even less forgiving to bugs and glitches when their money is at stake—not only did the survey find that 9 in 10 users would abandon a Finance or Banking app based on noticed bugs, but also that more than 60% of users indicated a strong likelihood of abandonment.

“Customers that use finance and banking apps expect security and trust the enterprises are bringing products to the market that will not only bring ease and efficiency to banking, but also keep their money secure,” said Ami Sterling, CMO of QualiTest. “Users don’t only notice bugs and glitches in their apps, but they also feel that the security of a banking or finance app is compromised when they experience these bugs, and so are much more likely to abandon an app afterwards. Properly testing software for bugs before bringing an application to the market has become the top priority for an application’s success and the reputation of the financial brand. The industry is seeing an immense boost in the dedication, focus, and resources allocated to quality assurance because the risks are so large and tangible.”

Another recent research report, which audited over 1,000 applications used by enterprise in 2016, indicated that open-source software and components are a likely source of bugs and vulnerabilities. The report found that 96% of the apps included open-source components, and over 60% contained open-source security vulnerabilities, with financial apps inundated with vulnerabilities. Of banking apps with vulnerabilities, 60% possessed ‘critical’ bugs, and the apps averaged 52 open-source vulnerabilities.

The QualiTest survey also found that women are less forgiving than men, and younger users are more forgiving than older ones. 45% of women, compared to 36% of men, said they were extremely likely to abandon a Finance and Banking app based on experiencing bugs or glitches. Users between 35 and 44 years old indicated that they were extremely likely to abandon a Finance and Banking app based on bugs or glitches, more than those aged 18-34. Finally, 66% of women indicated that bugs and glitches made them doubt an application’s security, compared to 59% of men.

The survey, conducted in April 2017, was jointly carried out with Google Consumer Surveys based on a representative sample of more than 1,000 respondents from the United States between the ages of 18 and 54.

 

Results

The full results in response to the question “How likely would you be to abandon a Finance/Banking app if you noticed bugs or glitches?” are as follows:

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 


 

About QualiTest Group

QualiTest is the world’s largest pure play software testing and quality assurance specialist. QualiTest designs and delivers solutions that leverage deep industry-specific understanding with cutting-edge, testing technology. QualiTest offers a wide range of personalized testing solutions with years of expertise in the technology, telecom, healthcare, finance, defense, media, utilities and retail industries. With offices in the United States, the United Kingdom, Israel and India, the company serves over 500 customers and employs over 2,800 experienced professionals worldwide. QualiTest is backed by majority equity holder, Marlin Equity Partners since 2016.