QualiTest’s Experior Allows Twinings to Globally Infuse their SAP System without Steep Risks

QualiTest’s Experior Allows Twinings to Globally Infuse their SAP System without Steep Risks

QualiTest’s Experior Allows Twinings to Globally Infuse their SAP System without Steep Risks


Client Overview

Tea was officially introduced to England in 1662 before quickly becoming the fashionable drink of the day.  Thomas Twining was fascinated by the possibilities offered by this beverage and by 1706 knew enough to conquer it on his own.  In 1787, Twinings chose its logo which is the oldest commercial logo still in continuous use.  Founded at 216 Strand, London, Twinings still operates there today, over 300 years later. Twinings   sells  more than 200 teas in more than 100 countries throughout the world.


Business Needs and Objectives

In 2012, Twinings decided to implement a comprehensive   SAP  System at the heart of their business operations. In 2013, UK operations moved onto using SAP. The second phase of the international rollout was to implement the global template in Poland and China, thereby enabling all of its tea production to be managed in a fully integrated system.


Twinings IS actively managed the UK system and was responsible for ensuring that business was unaffected by the introduction of international changes for Poland & China, requiring a thorough assessment and detailed UK testing. Timelines, resource capacity and adopting the best testing approach was going to be a challenge and Twinings decided to seek an   IV&V  solution.


This brought further challenges to Twinings, where insufficient   business process  and SAP knowledge from their testing provider ultimately placed too much pressure on their Business Process Leads. Timelines were being compromised, confidence was sinking and costs were in danger of spiraling out of control.  Ultimately the decision was made to switch to a testing provider with in-depth SAP and business process knowledge to meet the following challenges:

  1. Develop & execute a regression pack to ensure quality and continuity of the UK business on go-live
  2. Significantly reduce the level of support needed from Business Process Owners
  3. Ensure testing was completed prior to Year End and peak trade periods, as this effort was part of the larger implementation program meaning that any timeline slippage would significantly impact the wider business


The QualiTest Solution

Experior, a QualiTest company, deployed genuine SAP testing experts to focus on specific areas and Business Processes which required testing to guarantee the UK specific functionality would continue to serve the needs of the business.  Experior not only achieved the goals with a successful go-live, but also was seen by Twinings as the model of testing to be followed into the future.


The project took 13 weeks from a standing start having picked up where the previous testing organization had left the engagement. The timeline was incredibly tough and the usual challenges of scope, SAP & business process expertise and data sourcing/creation meant there was no room for delays or mistakes. As these skills sit at the heart of what Experior does, we were able to analyze all the UK&I processes and provide Twinings with fast identification of test cases and scenarios along with the relevant risk profile.


This profile was used to prioritize the development of tests in HP ALM and their subsequent place in the execution schedule – ensuring the highest impact areas were tested as early as possible. SME’s and Business Process Owners were 100% bought in to the process as they reviewed and approved the scope and test results – this was achieved with minimal impact on their time. Data was also sourced by the Experior team by extracting the necessary master or transactional data directly from tables within SAP.


Execution for the regression pack took 3 weeks with a further week for re-testing. The clarity provided by our scope and risk-based models ensured Twinings controlled the level of testing needed. The tight timeline for the project was achieved and resulted in a Go-Live with zero P1 incidents for the impacted business units.


This effort supplies Twinings with a reusable test pack, which could be automated at the appropriate time, giving opportunities to reduce the overall cost of testing and provide the ability to test on a weekly basis if needed.



“We brought Experior in to help us ensure the project delivered on time and to the requisite quality” – Kathryn Palmer, IS Director

“Experior enabled us to deliver an outstanding user experience” – Rob Ellis, Project Manager


Key Benefits

  • Zero P1 incidents
  • The tight timeline of 3 week execution + 1 week re-test was achieved
  • 83 Integrated Tests + variants
  • >200   SAP  transactions
  • Automated Regression Testing
  • Accelerators helped to streamline the work
  • Reusable Test Assets