Case Studies

Case Studies

QualiTest’s Case Studies analyze actual QualiTest experiences, discussing issues encountered by organizations and the QualiTest solution for solving them.

QualiTest’s End-to-End Testing Solution Modernizes a New Financial Branch

giffgaff’s launch into the financial market, coupled with QualiTest’s improvement of their agile best practices, brought a white-label loan process in-house with a goal of leveraging a 500% growth in loans.  Here’s how we did it.


Functional and Technical Testing Outsource

We at QualiTest are proud to have helped our client build their internal agile capability in an outsource engagement that was a great success for both our client and ourselves. It proved to be the most effective way for Piriform to raise their delivery capability without disrupting their on-going agile delivery cycle, and we continue to support Piriform.


QualiTest Performs a Full Re-platforming of the Organization’s Retail Credit Solution

A retailer faced a large migration it described it as a “a business heart and lungs transplant”, representing the largest store card migration ever undertaken in the UK.  We provided the managed end-to-end testing solution, including system migration, system integration, operational acceptance and user acceptance testing.


Introducing Agile Delivery and Implementing Test Tooling to a New Vehicle Leasing Online Quoting Platform

When introducing a new software package that feeds into your bottom line, you want to make sure that the public sees your business continue to shine.  Here’s how we at QualiTest helped one business succeed.


QualiTest Implements SaaS Test Management Tools as Part of Showing Regulatory Compliance

It’s never a onesizefitsall approach for test tooling and often a low cost JIRA based solution will sufficeHowever, in this case the regulatory requirement to demonstrate compliance through all aspects of the testing process led us to recommend HP ALM.


Test Management and Governance for UAT & Model Office

How does a 180-year-old financial company handle a change to indexing all of their customers?  By going to a testing pro like QualiTest who brought objectivity and credibility to the work. 


QualiTest Assures System Performance and End User Experience During Essential Business Upgrade Rollout

DWF utilized our extensive technical expertise to identify an appropriate performance test approach, define the toolset and de-risk their business critical system upgrade within time and budget constraints.


QualiTest Provides Non-Functional Testing for a Business Critical System Implementation

QualiTest enabled our client to address their fundamental concerns around the performance and operability of their highly available systems, applications and supporting services, by delivering the quantifiable results.  This was a significant undertaking and a great success!


Building an Internal Testing Department for an Insurance Claim Processor

An insurance claim processor was introducing a new software solution but had no structured internal testing capability to ensure everything would work.  This is how QualiTest helped the effort so that the client could succeed. 


QualiTest Helps Telecoms with Customer Experience Analysis

This project concentrated on in-house abilities to learn and extract customer behavior data through COTS data analysis tools, instead of deploying new website pages or functions.  With no devoted development team, scrum master/test lead or PO for this project, the outcome fell mostly on one team’s DDM (digital development manager) and a QA. Targeting the overall site required a good understanding and familiarity with many different site sections and functions.


QualiTest Tests Website Vulnerability for Entertainment Company

QualiTest was asked to test the website for one of India’s biggest entertainment groups.  Was it found to have no vulnerabilities?  No.  But now they can relax knowing that their risks have been identified and successfully fixed.


Testing Simplicity Saves Bank’s Complex Move to SOA

The banking client shifted over to SOA in order to provide the same software services across mobile apps, web apps and ATM’s.  This required a corresponding change in testing strategy and policy in order to align long-term development and testing life cycle.  QualiTest helped them meet SOA compliance from the testing side, and improve the testing process in the new domain.


QualiTest Speeds V&V Process Through TPI with Dramatic Increases in Automation Test Coverage

When you’re an innovator in the medical technology world, you don’t want your commitment to QA-ing your products to unnecessarily slow your releases.  QualiTest, with a deep understanding of the medical industry, helps improve your current test framework and expand your automation test coverage. We were able to develop and deliver reliability testing for the client which reduced the execution time by 90%.


QualiTest Uses Appium Solution for Testing Bank Upgrade of Smartphone Services

The client decided to improve its mobile app for many services by adding new functions and operations, as well as providing a new user interface.   The changes focused on improving customer experience, aligning to the global banking standard and engaging younger crowds.  A strategic testing plan was needed to address technical challenges as well as business logic.


QualiTest Validates Intranet Functionality for a Fortune 500 Pharma Company

QualiTest works with a bio-pharmaceutical company and leverages our expertise to overhaul and update previous testing processes and strategies. Leveraging QualiTest’s Right-Shore model, the client was able to ramp up on-site and remote QA resources quickly and efficiently.


QualiTest Managed POS Testing for a leading global retailer

When you’re a  large commercial retailer and etailer, it is important  to improve your testing abilities.  Identifying gaps and risks early in the process, catching bugs earlier, avoiding project delays, improving and increasing test coverage, and developing an automation plan all contribute to creating a better product.


QualiTest Validates Media Company’s Entry into Service Oriented Architecture

The client decided to implement a Service Oriented Architecture (SOA) model that identified over 100 web services and an Enterprise Service Bus (ESB) involving 17 new and existing systems to communicate with each other.  The testing would involve testing the calls to the ESB, the business rules that determine the service(s) going to the downstream systems and the business rules that translate the responses back from the downstream systems into the responses going to the originating system.


QualiTest delivers real world testing under real world conditions to Unisfair

The client needed to identify issues encountered in the “real world” that affected the quality of the broadcasts, QualiTest’s test approach provided the client with access to real world testers simulating realistic test conditions.


QualiTest implements Managed Crowd Testing Solution for one of the world’s largest betting and gaming companies

The client contacted QualiTest for assistance in removing restrictions and blocks that their application had encountered. QualiTest implemented  our Managed Crowd Testing Services across 15 leading mobile operators in efforts to resolve the issue under real-world conditions.


QualiTest delivers unique Managed Crowd Testing Service to Winner.com

The client contacted QualiTest to ensure that the application worked as required for all users across the globe. After evaluating the customer’s requirements, QualiTest created a test approach and solution based on our unique Managed Crowd Testing Service.


QualiTest’s Technology Centre delivers Regression Testing for Atkins – Service Desk Online – Incident Solution

The client required a regression test of their web-based Service Desk Online (SDO) service, specifically the area that dealt with Incidents. Through the QTC’s cost-efficient model, QualiTest were able to achieve this, delivering remote testing, removing the need for site presence and keeping costs down.


QualiTest Implements Fully Automated Regression Testing through Mobile Test Automation

The Client contacted QualiTest to help drive test process improvement and dramatically increase test automation coverage. Through Mobile Test Automation, QualiTest has implemented the ability to perform regression testing on a nightly basis.


QualiTest Certifies DO-178B for BSP project with Elbit Systems

Elbit needed verification of the BSP products for the Dassault Company, requiring certification through the DO-178B standard and testing activities in State of Involvement (SOI) 2 and 3. Elbit initially approached QualiTest because a pure-play testing company can perform more comprehensive testing, and QualiTest has been leading software testing projects for Elbit for 10 years.


QualiTest Enables DevOps through Test Automation for Leading News Agency

The Client contacted QualiTest to help drive test process improvement and dramatically increase test automation coverage. QualiTest and the Client decided on a Results Based Testing (RBT) approach, with Key Performance Indicators (KPI) and a contractual Service Level Agreement (SLA).


QualiTest Implements Test Automation Factory

QualiTest drives test process improvement and dramatically increases test automation coverage to implement an Agile environment.


EDI Test Automation

The challenge in EDI testing involves verification that EDI records have been transmitted and stored as required. Tests must be executed to compare the segments, elements, and sub-elements in X.12 files between the baseline file and the latest generated file. To increase test efficiency and effectiveness, QualiTest test engineers have developed test automation tools to specifically test EDI based applications.


A Testing Knowledge Management System optimises new recruit productivity

To achieve efficient on-boarding, QualiTest introduced a SharePoint-based Test Knowledge Management System (TKMS). This consists of 3 main elements: training around best testing practice, modules covering the client’s systems under test, and self-assessment exams.


QualiTest Automates Test Solutions for over 150 MultiPlan Applications

QualiTest meets MultiPlan’s goals by establishing a QA partner who was reliable, trustworthy and experts in the software testing industry, achieving an optimal level of automation for their 150+ internally developed applications and creating a testing solution that would decrease prices while increasing test coverage with the best tools and resources for the job.


QualiTest Managed Crowdtesting Services Ensures Pepsi World Cup Campaign Flows Smoothly

The Client needed assistance in testing an interactive, dynamic advertisement that was to be run in 40 countries during the FIFA World Cup 2014. Consisting of 12 interactive variations that could possibly deviate from the “plain” advertisement without interactions, the advertisement was also regionally optimized, differing with product offering, language, and regional particulars.


Defining and Facilitating Testing: Skills Development and Management for the Met Office

The Met Office sought a partner that could both help them to develop and implement an enhanced framework for skill development, which was compatible with the SFIA version 4, but would then enable them to manage it following the term of consultancy. The Met Office turned to QualiTest for this support.


giffgaff Web 2.0 Launch

QualiTest were approached by the giffgaff’s Chief Technology Officer to design, implement and manage the entire end-to-end testing solution prior to launching the brand. The end-to-end testing scope included the complete service proposition and infrastructure, including: web technology, back-office environment (including billing), supply chain, customer services interfaces, business processes and the mobile network integration.


Flexible Resourcing

After establishing a web based email portal for the UK arm of their global mobile telecoms company, the Client wanted to upgrade the functionality to include calendar and address book functions. This in turn would lead to the ability to synchronize data from handsets with the portal in a later project.


Shaw Trust – Fixed Price Delivery of Software Testing

The client came to QualiTest for advice in how to approach the testing of a complex, bespoke CRM solution that was being delivered by an off-shore, Vietnamese, supplier. The project was working to a tight deadline that related to a new service launch. The CRM system would be used by both in house teams and partner organizations. It is a critical component to both the service offering and the client revenue collection. The project was part way through when the client approached QualiTest , and the software had proven to be very complicated and they had experienced an unexpectedly high number of issues in the first two releases.


Sage Small Business Division: Testing Health Check

Sage is the market leader in Financial Services Software, a position which has been built on an enviable record of successful delivery of their suite of products. Sage want to maintain this market position and as a result they value and embrace continuous improvement. To this end, Sage Small Business Division hired QualiTest to provide an independent testing review.


Offshore Resourcing

Prior to engaging QualiTest, the Client had already initiated a project that was expected to replace most of their back end systems. The impact of this project was to be felt across the organization, including the warehouse, finance, commercial and customer services facilities. The solution chosen was based on an open source application that is widely used by small and large businesses throughout the world. The project was budget sensitive and this was the first engagement of a formal, external, testing capability.


Met Office – Crowdsourcing Proof of Value

The Met office was exploring the possibility of outsourcing part of their testing and potentially using offshoring as a method for achieving this. Following a discussion with QualiTest it became apparent that the logistics of offshoring would not be feasible as it meant sending their development off-site and this was not something that was going to be viable. As an alternative and cost-effective method, QualiTest proposed the use of one of our crowdsourcing partners.


Essex County council data center migration testing

Essex County Council embarked on a programme of work to migrate from their existing data centre solution to a new hosted data centre. The programme was time constrained, due to contractually binding migration dates, and Essex County Council needed to engage an independent and objective testing capability to de-risk the migration from the old data centre to the new one. QualiTest was asked to work alongside the new hosted data centre supplier, working for and on behalf of Essex County Council, to provide independent and objective Quality Assurance, Quality Governance and Testing of the migration programme.


Bespoke Training Solutions

After an externally led review of the whole IT organization and associated processes, the client undertook a technical transformation programme. This generated a number of requirements for education and support around the implementation of new testing practices. To ensure independence and industry ‘best practice’ was captured QualiTest were engaged.


QualiTest Conducts ICD-10 Testing for National Healthcare Payer

A large, well-known national healthcare insurance company sought software testing expertise from QualiTest when faced with the challenge of thoroughly testing its core in-house claims management systems used for claims processing, member enrollment, and billing to assure proper support for the impending ICD-10 cutover.


QualiTest helps large hospital network implement new EHR system and upgrade existing HIS systems

The healthcare network decided to unify their system by implementing a new, cross-organization EHR solution. The healthcare network recognized the EHR project was larger and more complex than projects it had done in the past. QualiTest was selected as the vendor of choice in order to establish a comprehensive QA and testing solution for the project and ensure the quality.


Digital Media Advertiser Selects QualiTest for its Website Testing Services

Due to rapid growth in the number of sites developed for its many hotel clients, TIG needed help performing website functional tests. The tests had to be conducted thoroughly and professionally, they had to be completed in a short time period, and they had to be affordable without compromising quality. TIG had a set testing budget and required a commitment to a fixed price structure. They also required testing to verify website functionality when accessed by a variety of mobile devices.


QualiTest Delivers Value as a Long Term Strategic Software Testing Partner of FUJIFILM Medical Systems U.S.A.

FMSU was looking for a strategic software testing partner to assure the quality of the PACS systems it was developing while controlling costs, limiting overhead, and maximizing flexibility. The challenges included building the right software test team, executing high level tests that required special expertise in healthcare protocols, staying on schedule, and delivering these testing services on budget. FMSU considered both onshore and offshore testing alternatives.


TPI Assessment and Implementation Helps a Division at a Fortune 500 Company Improve Quality and Reduce Costs

After evaluating a number of alternatives, the customer selected QualiTest to perform an assessment according to TPI (Test Process Improvement) model.  The main criteria which the customer indicated ultimately led to selecting a TPI approach were simplicity, difficulty of implementation, flexibility and focus on the testing processes.


QualiTest Independent Test Center helps Telecom Operator to enhance Triple-Play infrastructure

The three-year project enabled this company to provide multi-vendor network integration services for the customer’s Voice over Internet Protocol (VoIP) network. The scope of the project included end-to-end network integration and security services, including network design, engineering, deployment maintenance and the overall integration of operations, support and billing systems.


On-Shore Managed Service Solution (OMSS) Helps a Fortune 100 Company Improve Quality and Reduce Cost

The testing project was chosen by the client due to problems with team integration, inflexible staffing (variable work loads), lack of formal knowledge and of course issues of cost reductions. Some alternatives had been evaluated by the Client including on-shore and off-shore solutions. After a long evaluation process and some bad experiences with previous off-shore projects, the client selected QualiTest’s On-site Managed Service Solution (OMSS) upon seeing the advantages of being close to the development teams.


QualiTest Provides On-Shore Testing Services for a Tier1 Insurance Company

The three-year project enabled this company to provide multi-vendor network integration services for the customers Voice over Internet Protocol (VoIP) network. The scope of the project included end-to-end network integration and security services, including network design, engineering, deployment maintenance and the overall integration of operations, support and billing systems.


QualiTest Provides Improved and Efficient QA & Testing Services to Global Defense Contractor

The client runs more than 150 IT defenses projects globally at one time. The objectives were to improve the level of testing currently being performed and decrease the cost of testing by providing fixed price, turn key testing solutions. Transfer of knowledge was lacking between the various projects. The client wanted to centralize the Testing knowledge by building a center focusing on shared knowledge and methods. This would create a unified structure for all processes at the company level.


QualiTest Group Delivers Turnkey Healthcare Remediation Project Following an FDA Warning

A global healthcare corporation received an FDA warning for a sophisticated medical device. The company failed to meet the required quality level in their testing requirements, documentation and maintenance procedures. After further investigation, the healthcare corporation understood that there was a significant gap between their current status and the desired quality and testing level. To resolve the issue and remove the FDA warning, the company approached QualiTest to perform a remedial project.


QualiTest takes full responsibility for Signaling and RTP testing of new LTE network implementation at a leading global telecom operator

The mobile operator is in the process of implementing advanced Ericson LTE and IMS networks to facilitate the growing use of data communications by end users. The protocol used on these networks is far more complex than the legacy Sigtran network that preceded them. The client was facing growing testing and validation challenges. The need to continuously improve core service quality and performance, while network complexity is constantly rising, makes network testing processes intricate and time consuming.


QualiTest secured a $40 million Managed Testing Services contract with a Large Bank. A comprehensive SLA shall guarantee Quality Improvement and Cost Reduction.

QualiTest has established a comprehensive, state-of-the-art test center nearby the bank’s central offices, including hardware that can run tests as required. The site was connected, via a secured connection that meets stringent internal policies and regulatory requirements, to the bank. QualiTest has staffed the test center with over 100 employees, 70% of which migrated from the bank to QualiTest.


QualiTest Assists UK-Based News Company with Mobile Testing Efforts

News UK needed assistance testing the mobile apps linked to their digital and traditional news publications. While they have had a presence in the mobile app stores for both Android and iOS for a while, they were unhappy with their ratings and wanted to improve their customers’ experience. They determined that their unsatisfactory ranking was caused by bugs which had not been detected during testing due to the diversity of firmware and devices being used.


QualiTest helps Telefónica to launch new LATAM Mobile Brand

QualiTest’s background in the telecomm industry, as well as our extensive experience delivering testing services to MVNOs such as giffgaff in the UK, led Telefonica to contact us on October 30th, 2013. In addition, QualiTest’s ability to implement and leverage testing solutions such as crowdsourcing was considered valuable to Telefonica in their delivery of their new Argentina-based brand.


QualiTest Performs Load Test for Leading E-learning Provider

QualiTest was approached by a large scale online e-learning system to assist in achieving the maintenance of its mission-critical application at peak performance and scalability levels. The application capacity was also an unknown risk because the system did not contain any solid, well-framed methodology for predicting system behavior and performance under real-time stress.


QualiTest Performs Load Test on PeopleSoft app for Leading University in the U.S.

Our client, one of the biggest universities in the U.S., was in the process of moving their PeopleSoft architecture to virtual environments, as well as upgrading Human Resources and Campus Solutions from PeopleSoft 9.0 to PeopleSoft 9.1. To optimize their new hardware for both capacity and throughput, the University contacted QualiTest to design a load testing strategy for both products.


Exploratory Test Validation for a Class III Medical Device

QualiTest implements an end-to-end, Exploratory Testing (ET) based validation solution for one of the largest corporations in medical devices, pharmaceutical and consumer products development.