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Enabled Scalable Expert Consulting Through Medical Experts

Enabled Scalable Expert Consulting Through Medical Experts

Qualitest helped a leading global technology company by providing medical annotation and consulting services through qualified professionals.

The client achieved 90% KPI value quarter-on-quarter (QoQ), delivering high-quality performance and adherence to project goals.

Challenge

The client faced challenges in improving annotation and consulting services due to the lack of experienced medical professionals. This impacted the quality and scalability of medical data annotation, causing delays in collecting expert feedback on tools and platforms.

Solution

Qualitest provided the ideal solution by partnering with medical professionals for expert annotations and consultancy, supported by a network of specialists to meet client-specific needs.

We offered training to medical professionals who are new to providing data annotations and consulting services.

Results

90%

Greater KPI value quarter-on-quarter (QoQ).

100%

Service uptime Ensured smooth operations and secured business continuity.

Client overview

The client is a global technology leader focused on providing internet-related products and services. The firm specializes in search, advertising, software, hardware, and invests in innovative solutions to connect users, businesses, and manufacturers worldwide

Business Needs and Objectives

The client wanted to enhance the clinical accuracy and usability of healthcare platforms by providing medical annotation and consulting services, including labeling complex medical data accurately. The data included clinical notes, patient records, and diagnostic images.

Key challenges faced by the client:  

  • Difficulty in engaging qualified medical professionals due to varying availability, compliance requirements, and regional license restrictions.
  • Ensuring consistency in annotation across large datasets was complex due to varying medical judgment, terminology preferences, and case complexity.
  • Integrating expert feedback into evolving product development cycles caused delays due to clinical validation.
  • Adhering to strict healthcare regulations and data privacy standards (HIPAA and GDPR) created limitations on data access, storage, and processing workflows.

Solution

Qualitest provided the ideal solution to improve medical annotation and consulting services.

Engaged with medical professionals

Provided expert annotations and consulting services.

Developed a network of medical professionals

This network was developed on a consultancy basis, enabling access to various specialists and ensuring the client’s specific needs were effectively addressed.

Provided training to medical professionals

The training helped in transitioning into data annotation and consulting services, helping the professionals understand project requirements and compliance standards.

Enabled efficient task management

A user-friendly dashboard designed to improve annotation workflows.

Key Benefits

Qualitetst helped the client achieve operational excellence and business continuity by meeting performance expectations.

90%

KPI value quarter-on-quarter (QoQ)

Secured continuous improvements in quality and results.

100%

Service uptime

Ensured smooth operations and secured business continuity.

Sustained delivery and performance

Improved trust of stakeholders and long-term collaboration.

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