Close

Powering Scale of Search and Media Services for a Global Tech Giant

Powering Scale of Search and Media Services for a Global Tech Giant

Qualitest partnered with a global tech giant to scale its search and media services globally. 

Our experts helped the client boost uptime by 100% and KPI delivery by 90% through multilingual data services and smart query optimization.

Challenge

The client needed scalable, end-to-end solutions to support global product expansion across different products and services. The goal was to maintain high-quality output while ensuring seamless, uninterrupted service.

Solution

Qualitest provided multilingual data services including query optimization, knowledge graph enrichment, and onboarding of metadata providers. Our team also analyzed user behavior to fine-tune algorithms and boost product accuracy.

Results

90%

KPI value delivered quarter on quarter.

100%

Maintained 100% service uptime.

Client overview

The client is a global technology leader specializing in internet-related products and services, including search, advertising, software, and hardware. Their ecosystem includes widely used search and video streaming platforms.

The client needed a partner with proven expertise in delivering scalable, multilingual data solutions while maintaining high-quality output with zero disruption. This was critical for supporting their global growth and user-centric innovation.

Business Needs and Objectives

The client needed an end-to-end solution to scale and internationalize products and services across global markets while preserving high quality and user relevance. Key priorities included:

  • Supporting core products including video streaming and search engine.
  • Ensuring high reliability and quality of search outputs.
  • Maintaining uninterrupted service continuity.

Solution

Qualitest delivered a multilingual, culturally nuanced service framework, ensuring high-quality data processing, user experience optimization, and system accuracy through the following initiatives:

Data Structuring & Optimization

Generated and curated query sets, configured grammatical parameters, triggered features, and performed holistic quality evaluations. Annotated and labeled all raw data, mapping it accurately into entities within the available knowledge graph.

User Experience Enhancement

Assessed user search queries to detect and resolve the root causes of failed queries, working closely with engineering teams to fine-tune algorithms.

Multilingual & Cross-Domain Expertise

Executed a wide range of tasks requiring deep familiarity with diverse languages and cultures.

Key Benefits

Qualitest helped the client achieve robust reliability and efficiency with these key benefits:

90%

KPI value delivered QoQ

100%

Service uptime by ensuring zero service disruptions and uninterrupted business continuity.

Seamless Global Scalability

Enabled smooth global expansion of search and media services through multilingual, culturally nuanced data solutions for diverse markets.

Enhanced User Experience

Improved search relevance and system performance by analyzing user behavior, optimizing queries, and fine-tuning algorithms.

Get started with a free 30 minute consultation with an expert.

Quick Assessment