
Today the insurance industry must digitally transform to keep up with the growing demand of their customers. This transformation is essential to survive and grow in an extremely competitive marketplace. Insurers are embracing this challenge and are adapting their IT landscape and delivery to align to business transformational goals.
To keep pace, insurers are developing long term plans for technology innovation. They need to ensure they are implementing solutions that drive efficiency, are scalable for future demand and are tailored to the needs of a wide variety of customers.
These have been the drivers for advancements such as customer mobile apps to deal with policy and claims management, chatbots to handle customer queries faster, and AI/machine learning to capitalise on the vast data captured by the Internet of things and adapt to customer trends.
Underpinning all of this is the ability to be agile, and capable of keeping up with future evolutions of insurance technology. Insurance testing and quality engineering must be intelligently approached and suitably targeted, constantly seeking to automate repeatable tasks, and shift left to drive efficiency.
Join Anthony White, AVP BFSI at Qualitest and Amjad Ali, Head of QA & Automation at Canada Life, who will discuss the challenges that digital transformation presents to change delivery in the insurance industry, and how testing and QA is required to evolve as a result.