Webinar: Roaming Assurance - Guarantee customer call usage and experience

Webinar: Roaming Assurance - Guarantee customer call usage and experience

Original Air Date: Tuesday, June 14th 2016

QualiTest and BluGem teamed up for a webinar that addressed the roaming risks and challenges faced by network operators. We discovered how to integrate a seamless Crowd Testing and Automated Test Call Generator solution to avoid revenue risks, reduce customer ‘bill shock’ events and avoid losing market share.


Watch the Webinar here


The webinar addressed the following questions:

  • How can I ensure accuracy of roaming charges, call usage, traffic steer, call quality experience?
  • How can I ensure full proper functionality and QoS of different devices with different OS’s in different locations?
  • How can I meet specific requirements with a cross section of demographics, locations and languages?
  • How can I achieve real user experience testing?

Key Speakers

  • John is the Managing Director of BluGem and an industry expert with over 17 years’ experience within the Telecoms revenue/network assurance and Fraud space. He has successfully patented the real-time generation of test calls and delivered solutions to major global clients that includes Vodafone, Hutchison Telecom, Accenture, EE, MTS and Globe Telecom.
  • Bryon is a Senior Test Professional at QualiTest with over 16 years’ experience in the Telecommunications sector and has an excellent knowledge of mobile networks and IT applications. He has an ability to forge lasting relationships at all levels, based on honesty and trust, delivering a personalized service and exceeding client expectations.