QA and Retail
The retail and e-commerce marketplace suffers from tight profit margins where changes in price or user experience can often have a dramatic impact on customer behavior and the bottom line.
Retail depends on an omnichannel front-end that includes a user-friendly non-glitchy customer experience (with e-commerce’s high-growth mobile presence), and a heavy load of transaction data on the back-end management that impacts inventory, CRM, finance, data warehousing, often through ERP. A digital assurance and testing strategy applied to the total structure is essential.
The Risks
Systems that may work fine normally may falter under peak usage. Tax rates and promotion codes need to get the math right. Any digital security breach can have a catastrophic impact with the customer base.
with Dscout determining that we touch our smartphones 2,617 times on an
average day.
Emerging technologies such as mobile beacons will continue to push software updates to personalize the retail mobile experience.
Modernization, upgrades, updates and special sales may have an unintended consequence across one or more channels: bugs.
Systems that may work fine normally may falter under peak usage. Tax rates and promotion codes need to get the math right. Any digital security breach can have a catastrophic impact with the customer base.
Systems that may work fine normally may falter under peak usage. Tax rates and promotion codes need to get the math right. Any digital security breach can have a catastrophic impact with the customer base.
with Dscout determining that we touch our smartphones 2,617 times on an
average day.
Emerging technologies such as mobile beacons will continue to push software updates to personalize the retail mobile experience.
Modernization, upgrades, updates and special sales may have an unintended consequence across one or more channels: bugs.
Systems that may work fine normally may falter under peak usage. Tax rates and promotion codes need to get the math right. Any digital security breach can have a catastrophic impact with the customer base.
The QualiTest Solution
Whether you need to ensure quality of a POS/OMS/e-commerce upgrade before rollout, confirm that your new POS solution system will work before the Holiday season or need an end-to-end testing solution for the largest store card migration ever taken in the UK (see case studies below), QualiTest has the experience and expertise to design a customized solution for you.
Our services include
Managed Crowd Testing
The growth of mobile as a retail channel continues to impress, requiring testing in real world environments, leveraging localization, usability and compatibility testing — with access to over 220 countries across 40 platforms using a demographic cross-section that you define
Load Testing
QualiTest’s load testing analyzes how well your system handles normal and peak load conditions, to handle heavy sales seasons for those must-have items
CRM Testing
QualiTest has a thorough methodology for testing the integrational and usability concerns for CRM portals for supporting your omni-channel needs
Data Warehouse Testing
QualiTest ensures that your solution is bug-free so you can trust your critical record-keeping, and the business intelligence based upon that data
OMS Testing
QualiTest will help validate your inventory and customer order tracking
ERP and Integration Testing
Our team will map your system structures and data flows to ensure smooth integration between your various departments
POS Testing
The in-store sales front line requires billing testing on your specific devices, focused on functionality and performance
Contact a Retail Testing Services expert
