International roaming is a key growth area for operators. With the increasing demand for constant connectivity and quality of service while roaming abroad, implementing the right testing solution is required for earning your clients’ trust and reaching your business goals.
Roaming Testing demands wide coverage of OS’s, devices, countries and individual users to uncover any and all irregularities. In addition, revenue and fraud leakage must be found and corrected, as this costs the industry around $23B annually. Key revenue risk areas include the accuracy of billing roaming call usage, roaming partner network traffic steer, QoS and SIM box fraud detection. Through deep understanding of Roaming Testing needs, QualiTest has found a joint solution with BluGem Communications, to address all of these concerns.
Mobile telecoms is one of the fastest-growing industries in the world, accounting for $1.23T in 2015 revenues, which works out to $171 per person globally. Mobile data is set to account for more than half (56%) of global roaming revenues, generating as much as $50B by 2019. Company mergers, an explosion in data growth needs (and swelling underlying network backbone), and inconsistent network coverage complicate testing. The savior to telecom’s greatest rival (cable) is OTT services, especially SVoD’s like Netflix, which amplify telecom subscriber data appetite, while pushing for constant connectivity and consistent QoS. But profit margins continue to be squeezed for providers.
You need a reliable testing service with deep industry knowledge and technology specific testing competencies, capable and experienced in both crowd testing to ensure proper functionality and QoS of different devices with different OS’s in different locations, and accurate test call generation to prevent revenue and fraud leakage using a roaming Sim Server solution.
A seamless roaming solution is essential for customer satisfaction, with no operator wanting to lose market share with complaints about the availability and operation of their outbound roaming services. Using roaming partners to run performance network tests can be time-consuming due to the coordination of resources and management. Likewise, achieving wide coverage is a challenge.
Roaming rate reductions worldwide hurt telecoms revenue. Failure or seeming failure to comply with current rates or roll-out of rate changes can lead to revenue loss from lost customers, federal fines, and/or costly billing refunds. Also, any real or perceived problems in up-streaming, down-streaming, QoS or billing at home or abroad may severely damage your customer retention.
Through our partnership, QualiTest and BluGem have created an innovative Roaming Test Solution, combining our Managed Crowd Testing Service with TCG test automation that will ensure customer satisfaction standards are met. This solution is far more flexible and cost effective than legacy models. We have a long history of delivering to the largest network operators worldwide, as well as a wealth of experience in all aspects of mobile telecom testing, specifically: Network Integration, UAT & Device Testing, Regulatory Compliance, back office/billing/CRM, Governance and Control. We strengthen these services with Crowd Testing and Sim Server TCG, designed to protect your revenue and give you the coverage your business demands.
Working with QualiTest enabled us to launch our mobile brand in a very short period of time, with the confidence that it was a reliable and high-quality product.Patricio Lobos, Quam Director of Argentina
Patricio Lobos, Quam Director of Argentina